Help & Support

This page outlines how to find answers and resolve issues related to Mockcrack. It is designed for registered users, institutions, and partners who need assistance with platform use or account management.

Getting Started

If you are new to Mockcrack, review the basic setup steps after registration. Confirm your email, log in, and explore the dashboard to access available mock tests and practice modules.

Account Assistance

Users who face login issues, password resets, or account verification problems can contact our support team directly. Provide your registered email and a short description of the issue for faster resolution.

Email: support@mockcrack.com

Test-Related Issues

For problems occurring during mock tests—such as loading errors, question display issues, or result delays—note the test name and timestamp before contacting support. This helps us trace and fix the issue efficiently.

Payment & Subscription

Payment confirmations typically process within a few minutes. If a transaction completes but access remains locked, share the transaction ID and registered email with the billing team for verification.

Email: billing@mockcrack.com

Technical Support

Our technical support covers browser compatibility, performance errors, and platform bugs. For detailed bug reports, include browser version, device type, and error message if available.

Institutional Help

Partner institutions can reach our dedicated coordinator team for onboarding, bulk user management, and performance reports. Institutional requests are prioritized for direct assistance.

Email: institutions@mockcrack.com

Response Time

Support responses are issued within one to two business days, depending on the nature of the request. Critical platform issues receive immediate attention.